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This list represents managers whose primary objective is to make sure products and services meet the required standards set up by their organization. Through sampling and statistics, the managers in manufacturing inspect products for durability, dependability, workmanship and service for performance and service demands.
Quality has moved beyond the manufacturing sector into such areas as services, healthcare, education and government.
Service Industries face a distinct challenge of meeting customer's needs while remaining economically competitive. The managers in this sector must strive to maintain high quality relationships between service staff and clients through establishing reliable measures of performance, measuring customer satisfaction and efficient operational processes.
Quality professionals across healthcare segments strive for quality of care, patient safety and satisfaction and efficiency of the organization.
Quality resources and tools help schools and teachers improve teaching, learning and documentation of classroom processes. Additionally, quality measures help school districts meet requirements outlined in federal No Child Left Behind Act - high standards of achievement, creating a foundation of teaching methods (that work) and establishing a system to measure the results of these programs.
Government agencies utilize perfomance-improvement tools to measure, track and improve internal processes and customer satisfaction. Today's economic and political climate requires government to find ways to trim costs and manage cash-flow while continuing to provide high levels of customer service.
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