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Customer Service Group Masterfile reaches customer service, call center, and help desk management. These hands-on managers purchase training materials, office supplies, and corporate gifts and rewards. The list is built from Customer Service Week product buyers, Customer Communicator subscribers, Service Starters subscribers, and buyers of DVDs, activity books, and training packages, all offered by Alexander Communications Group.
Key areas of interest are:
* Frontline training - DVDs, online training, conferences, books, etc. on customer service skills such as phone skills, listening skills, problem solving, managing difficult customers, time management and conflict resolution.
* Personal growth and development - DVDs, online training, conferences, books, etc. on leadership, coaching, and teambuilding skills.
* Reward and recognition items - Seasonal cards, motivational posters, store gift cards, bank cards, branded apparel, gift baskets and awards.
* Productivity Tools - Headsets, phone system software, customer survey tools, desktop accessories.
Published by Alexander Communications Group
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