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NATIONAL CALL CENTER INSTITUTE offers executive-level, specialized conferences and seminars for call center industry professionals. These events include: "Train The Call Center Trainer"; "Call Center Trainer Symposium"; "Effective Call Center Management Conference"; and "Call Center On The Internet". The mailing list consists of attendees and inquirers, with job functions such as: Upper level corporate management, call center management, MIS management, telecommunications management, training and development management, customer service management, marketing management, sales management and human resources management.
These are individuals within the company who create the marketing plans, devise corporate strategies, implement programs for growth and have the necessary enabling purchasing authority. These professionals purchase the following types of software: ACD, call processing, workforce management, customer support, and sales force automation; products and services: ACDs, CTI products, call accounting products, call processing equipment, call centre design and furnishings, disaster recovery products, headsets, on-hold products, electronic display boards, monitoring systems, inbound and outbound service bureaus, customer service consulting, employment and recruitment services, telesales consulting, CSR/TSR training products and services, office supplies, audio-visual aides, publications, books, tapes and other learning materials and much more. These professionals rely on NATIONAL CALL CENTER INSTITUTE for training strategies that turn their call centers into profit centers.
99% Business address.
All orders are approved on a reciprocal rental. Orders cancelled prior to merge are subject to a $150 flat cancellation fee plus any applicable production charges. Orders cancelled after merge purge are payable in full. |
